Shipping & Returns
SHIPPING POLICY
At Simply Grace, we aim to provide you with a seamless shopping experience from start to finish, including swift and reliable shipping. Here's what you need to know about our shipping policy:
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Processing Time: Orders ship within 2 business days, excluding weekends and holidays.
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Shipping Methods: We offer standard, expedited, and express shipping options based on your location.
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Shipping Costs: Calculated by order weight, method chosen, and delivery address. View costs during checkout.
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Delivery Time: Varies by method and location. Track with provided email tracking number.
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International Shipping: Available to select countries; recipient responsible for customs duties and fees.
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Shipping Restrictions: Certain products may have size, weight, or regulatory restrictions; we'll notify you.
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Order Tracking: Use provided tracking number on our or carrier's website.
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Shipping Address: Ensure accuracy to avoid delivery issues.
Contact our support team for any questions or concerns. We're here to make your Simply Grace experience seamless.
RETURN & EXCHANGE POLICY
At Simply Grace, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we have a hassle-free return and exchange policy:
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Returns: Contact our customer support team if you want to return an item within 10 days. The item must be unused, in its original condition, and with all tags attached.
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Exchange: If you need a different size, color, or style, reach out to our customer support team within 10 days.
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Refunds: Once we receive your returned item, we'll inspect it and process your refund to the original payment method.
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Return Shipping: You're responsible for return shipping costs, unless the return is due to our mistake or a defective item.
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Exceptions: Personalized or custom-made products may not be eligible for return or exchange unless they arrive defective or damaged.
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How to Initiate: Contact our customer support team with your order details and reason for return or exchange, and we'll guide you through the process.
We aim to make your shopping experience worry-free. If you have any questions or concerns about our return and exchange policy, please reach out to us.
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