Store Policy
CUSTOMER CARE
At Simply Grace, we prioritize your satisfaction and strive to offer exceptional customer care.
Here's what you can expect:
Accessibility: Reach us easily via email, phone, or live chat during business hours for prompt assistance.
Prompt Response: We aim to reply quickly to all inquiries to ensure a seamless experience.
Knowledgeable Support: Our team is trained to address any questions or concerns about our products or services. Respect and Courtesy: We value each customer and treat all inquiries with respect and courtesy.
Transparency: We keep you informed about any issues or changes to your order to maintain transparency. Resolution of Issues: We're dedicated to resolving any problems or concerns you may encounter during your shopping journey.
Feedback and Improvement: Your feedback helps us enhance our products and services to better serve you.
PRIVACY & SAFETY
Data Privacy: We take your privacy and security seriously. Your personal information is treated with the utmost confidentiality and is used solely for purposes related to your shopping experience. We adhere to all applicable data protection laws and regulations.
CUSTOM ORDERS
At Simply Grace, we're pleased to offer custom orders to meet your unique preferences.
Here's what you need to know:
Customization Options: Choose from various options like colors and sizes for personalized products.
Order Placement: Contact our customer support team to start your custom order and guide you through the process. Design Approval: Review and approve digital proofs before production begins to ensure your satisfaction.
Production Time: Custom orders may take longer to process, depending on complexity and workload.
Payment: Full or partial payment may be required upfront based on your order's nature and value. Returns and Exchanges: Custom orders typically cannot be returned unless defective. We ensure high-quality standards. Communication: We keep you informed and address any concerns throughout the customization process.
PAYMENT METHODS
Credit / Debit Cards